Clair Daniel is a Senior Ombudsman with the Legal Ombudsman, where she has worked for over three years and dealt with a wide range a complex cases.
She has over 15 years’ experience in complaints handling and regulation across a number of sectors. Clair’s career includes previous roles with an economic regulator in the utility sector, which included leading complex investigations and enforcement relating to competition law and breaches of relevant sector legislation.
Prior to economic regulation, Clair worked for Ofsted considering complaints and undertaking investigations regarding childcare providers.
Sorry shouldn’t be the hardest word – learning from complaints
Hear revealing insights from a senior ombudsman that challenge industry preconceptions about what good communication is for consumers. They will also explain how an apology can stop complaints escalating and disclose tips on how to improve your complaint-handling.
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