Tayfun Bilsel & Sarah Broderick
Client Knowledge: Delight clients to Increase Revenue
The path to secure a new client can be challenging. Ensure that effort is backed up through a thoughtful client experience. We will focus on how to carry your branding and differentiation from the sales journey into delighting clients with tech-savvy delivery and humanised engagement. We’ll share insights from 2,000+ clients achieving this by working better for their clients resulting in higher client retention, unprompted referrals and increased revenue.